Chikuva cheKutaurirana Call Center chikuva chekutaurirana chakagadzirirwa nzvimbo yekubatanidza vatengi yebhangi. Chikuva ichi chinotsigira vashandi panguva yekufona kwevatengi uye zvikumbiro zvechat. Zvinodiwa nevatengi zvinoongororwa pamberi, mukati uye mushure mekufona kwega kwega, saka matambudziko mazhinji anogadziriswa panobva iwo pasina kufona kutsva. Nzira dzekuzvibatsira dzakaita semaapplication emafoni, maATM uye masisitimu emhinduro dzemanzwi dzinosanganisirwa. Vashandi vanotungamirirwa nemadashboard uye ongororo dzinoendesa mutengi wega wega kuchiteshi chakakodzera. Chiratidziro chekuzorora chinoratidza mashoko ekukurudzira pakati pekufona. Chikuva ichi chinoshanduka zvichienderana nemidziyo uye chinowanikwa muChirungu neChiTurkish.
Zita rechirongwa : Contact Centre, Vagadziri zita : Akbank Design Studio, Izita remutengi : Akbank.
Chidzidzo chakanaka chino ndicho chakahwina mubairo wegoridhi wedhizaini mumutambo wedhizaini yezvinhu zvinoonekwa, kuita kwezvinhu nokuvandudzwa kwezvinhu zvinoshandiswa nevanhu. Unofanira kuona bhuku remabasa emugadziri akahwina mubairo wendarama kuti uone mamwe mabasa matsva, anoshamisa, ekupanga uye anoburitsa pfungwa pamusoro pezvigadzirwa zvekushandisa, kubatana kwemunhu nemuchina, uye ruzivo rwemunhu mukushandisa.
